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Care and support

After delivery you can choose between two modes, available for every service: turnkey or ongoing care.

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Turnkey

A build with no maintenance subscription

  • You receive the site with the agreed scope: there is no maintenance subscription.
  • Later developments — new sections, new pages, added features — are quoted separately, based on complexity, size and the work required.
  • Any defects against what was delivered are handled according to the agreements written in the quote.
  • It does not mean no recurring costs: domain, hosting and any external services have their own costs, clarified in the quote.
  • You receive the manual to make simple updates yourself, if you wish.

Ongoing care

Ongoing management with a fee to be agreed

We stay with your site for a fee to be agreed: the plan states what it includes.

  • Technical maintenance and relevant updates
  • Periodic checks of pages, links, forms and performance
  • Support on your requests from our technical support team
  • Monthly visits report
  • Content changes within the scope of the plan

Changes, with examples

The plan does not include unlimited changes: scope, quantity and terms are written in the agreement.

Included in an ongoing care plan

  • Changing a piece of copy or opening hours
  • Replacing or adding a few photographs
  • Updating contacts, conditions or prices you publish
  • Small updates to an existing section

Require a separate assessment

  • New applications or features
  • Major redesigns of pages or identity
  • Substantial extensions: new sections, new languages, catalogues

The monthly report, explained

A report you can read in a few minutes that says what happened, in plain words. Here is its structure; the data comes from the site, once measurement is configured with respect for privacy.

Report structure, without data

  1. Visits

    How many people visited the site and how it changes over time.

  2. Most viewed pages

    What interests people most, and what nobody opens.

  3. Sources

    Where they come from: search engines, social media, other sites, direct access.

  4. Enquiries

    Measurable contacts: forms sent, taps on phone or WhatsApp, when they can be measured.

  5. What we suggest

    One or two concrete actions for the following month.

Support: what it means, precisely

These are four different things, and we keep them separate in the agreement.

  • Sending a request at any time

    It means being able to write to us at any hour through the channel stated in the agreement. It does not mean receiving an immediate answer.

  • Automatic monitoring

    A service checks at regular intervals that the site responds and alerts us if something is wrong. It is active only if the plan includes it.

  • Available operator

    Who answers and at what hours is written in the agreement. We do not promise round-the-clock presence that has not been agreed.

  • Response time

    A guaranteed time exists only if it is written in the agreement, with its limits.

Frequently asked questions

Can I change mode later?

Yes: you can start turnkey and choose ongoing care later, or the other way round, as agreed.

In whose name are the domain and services?

We decide together in the proposal. We usually recommend that domain and services are in your name, with shared access for management.

Does the report use profiling cookies?

No. We configure visit measurement with respect for privacy; if a tool requires consent, we ask for it before measuring.

Got a project? Let's talk.

We reply with precise questions and, once the scope is clear, with a written proposal. Costs are agreed privately: no price list that fits everyone.

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